![]() ![]() Requires Plantronics Hub to be installed. The softphone will appear in Plantronics Hub as SDK enabled.ġa - Partner developed integration using recommended Plantronics Hub SDK COM method. OpenScape Desktop Client Personal Editionġ - Partner developed integration using one of the recommended Plantronics Hub SDK integration types (either COM or REST). V14.2 (Additional configuration required for the Shoretel TAPI Driver. V0.25.1 and above and Chrome Apps v14.7.4 and above V22.3.1.193 configuration tips (for branded partner versions please refer to either Broadsoft or the partner to confirm compatibility) Yes – refer to quick start for installation instructions ![]() Partner Developed Integration (see below) The Plantronics Manager Pro softphone dependent reports are not supported. If your softphone or conferencing platform is not listed below your Poly headset will still be compatible as an audio device, but RCC will not work. Additional softphone insights are available for Poly developed integrations in certain Plantronics Manager Pro reports, for a full list of these softphone dependent reports see here. Plantronics Hub also works in conjunction with Plantronics Manager Pro to give your IT staff an easy-to-use tool to configure and manage devices across the enterprise. Use Plantronics Hub to provide RCC, as required, and enhance user experience with mute and battery status, easily visible on the taskbar. Poly products optimized for UC offer remote call control (RCC) from the headset including – call answer/end, mute, volume control, and in certain products and softphones, flashing capabilities – right from the headset, with the softphones listed below. If you do, please try to post back to the community.Poly partners with the industry’s leading softphone providers to ensure integration and compatibility with our Unified Communication (UC) products. Good luck on your quest to find a solution. I think we've been having these issues for about a year now with ebbs and flows of going hard trying to troubleshoot because our users are getting sick of it, and then giving up because we get nowhere. I truly believe it is this application, but we've gotten no relief with Ring. We have also worked with our Managed IT Vendors thinking it was firewall or network issues, but to no avail. Just the desktop application and the browser version of Ring. Have you tried using ? or tested using their RC Phone App? Not sure if that app is still 100% relevant, but I have found some of the issues we have don't exist within that app. I have troubleshooted my heart out and cannot figure this out. call quality issues, the Plantronics HUB not recognized when RingCentral is first loaded in the morning. We have a ton of issues with our Plantronics headsets, and have tickets in for this. This must therefore be a problem in Ringcentral, and is very frustrating for myself and callers. ![]() This PC is running W10 and exactly the same thing happens. I have also replicated this exact setup on another PC in a different office with the same Jabra but different headset and cable - identical models. I have tried downloading and using the Plantronics hub software ( ) but it's no better with or without this running and allowing Ringcentral to manage my headset. This also happens when the Jabra is disconnected. There isn't a repeatable pattern to this. When it cuts out, the headset "clicks" and both incoming and outgoing sound are muted. In a 5 min call this happens 4 or 5 times. This is random and generally lasts for a few seconds, then sound is re-established. The Plantronics headset keeps cutting out. I can switch between them during a call and they both work reliably, and the headset never skips a beat. I also use a Jabra desktop speaker on the same PC, USB connected.īoth work 100% perfectly in Teams and Zoom. I use an oldish but fantastic Plantronics headset C052A connected with a APU-76 USB adapter, on my W11 PC. ![]()
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